FAQ

How long is each lesson & package?

Standard lesson: 1 hour

Trial lesson: 30 minutes

Package: 5.5 hours or 11 hours

How much does a lesson & package?

Tutor can set own teaching fee for one standard lesson (1 hour)

Trial & Package prices are generated by system automatically:

1. 30-minute trial lesson price = 40% of the 1 hour price

2. 5.5 hour package = 1 hour price x 5 (Ask tutor to give you 0.5 complimentary hour when you finish 5 hours)

3. 11 hour package = 1 hour price x 10 (Ask tutor to give you 1 complimentary hour when you finish 10 hours)

How much commission/service fee charged for student & tutor?

It’s 100% free for student. And we only charge 20% of the tuition fee for the commission & service management fee from tutor.

Can tutor and student pay outside of Meetutor?

It’s not allowed to use meetutor to contact each other to make offers to learn or teach & pay or receive tuition fee outside of meetutor. Both sides would not be under meetutor payment protection.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including limits of your learning and teaching privileges, suspension of your account & compensation.

What happens if student cannot finish the package with the current tutor?

1. Student can choose other tutors for only single 1 hour lesson to finish all the balance. Student can only buy other tutor’s package when student finish previous balance.

2. Student can refund the balance but meetutor would charge 20% as the service and management fee.

3. Current tutor would not provide any complimentary lesson to the student

How student to reschedule/cancel class?

Student can only reschedule/cancel confirmed class more than 8 hours in advance the class time. It would be charged 100% if less than 8 hours.

How tutor to reschedule/cancel class?

It’s not normally possible to cancel a class once student confirmed the class time. Technically tutor can reschedule/cancel the class more than 2 hours in advance the class time, but this may result in the student giving negative review.

What happens if the student doesn’t show up?

If the student were more than 30 minutes late, it would be counted as ‘No show’. Tutor can leave the classroom and student would be 100% charged. Tutor need provide the ‘No show’ evidence if needed.

What happens if the tutor doesn’t show up?

If the tutor were more than 30 minutes late, it would be counted as ‘No show’. Tutor need provide the ‘No show’ evidence if needed. Student can leave the classroom and get 100% refund. Student can give negative review & report the tutor to Meetutor: support@meetutor.com. Student need provide the ‘No show’ evidence if needed.